Privacy Policy
Effective date: September 9, 2026
This Privacy Policy describes how Jesse Jay's Pinot LLC dba Pinot's Palette St. Matthews ("we," "us," or "our") collects, uses, and protects your information when you visit this website, contact our studio, or communicate with us by phone or text message.
Information We Collect
- Contact information you provide — such as your name, phone number, and email address when you call the studio, use the chat widget on this site, book a class or party, or otherwise contact us.
- Communication records — messages you send us, call details, and reservation or inquiry details, so we can respond and serve you.
We do not collect payment card information through this website.
How We Use Your Information
- To respond to your questions and requests (for example, sending a class booking link you asked for).
- To confirm, remind, or update you about your reservations and inquiries.
- To provide customer service and studio updates you have opted in to receive.
SMS/Text Messaging Privacy
If you opt in to text messaging from Pinot's Palette St. Matthews — through the chat widget on this website, or by verbal consent during a phone call with our studio — you agree to receive text messages related to your inquiry, reservations, and studio updates.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or call us at 502.409.4572.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
Sharing of Information
We do not sell your personal information. We share information only with service providers who help us operate our studio communications (for example, our messaging and reservation platforms), and only as needed to provide those services, or when required by law.
Data Security & Retention
We take reasonable measures to protect your information and retain it only as long as needed for the purposes described above or as required by law.
Your Choices
You may opt out of text messages at any time by replying STOP. To ask about, update, or delete the contact information we hold about you, contact us using the details below.
Contact Us
Jesse Jay's Pinot LLC dba Pinot's Palette St. Matthews
291 N. Hubbards Lane Suite 160, Louisville, KY 40207
Phone: 502.409.4572
Email: stmatthewsky@pinotspalette.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.